Warranty Coverage
Warranty Coverage
VASY assures that the non-consumption products you purchase are eligible for this after-sales service.
Warranty Period
Warranty Period
VASY guarantees that all the products purchased within 180 days through our VASY official or certified sales channels will be provided after-sales service.
How to Obtain Warranty Service
How to Obtain Warranty Service
After-sales service will be provided in the following forms.
VASY recommends that you find the store where you purchased the product for after-sales service.
If your after-sales request cannot be processed at the store, you can still go through our website for assistance. However, you shall not file after-sales requests at the same time and repeatedly at store and through our official website. If the above circumstances are found, we have the right to refuse your application.
If the retailer is unclear about VASY ‘s after-sales policy or they are worried about product replenishment, you can contact email: support@lctmall.com
What Proofs Do You Need to Provide?
What Proofs Do You Need to Provide?
1.For after-sales service you will need to provide the following proofs, After-sales service may be refused if one of the proofs is missing.
2.Proofs of purchase (if no invoice for online purchase, a screenshot of an online order is required).
3.Pictures or videos of damaged products.
4.SN code and anti-counterfeit code.
Warranty Process
Warranty Process
1.Contact the store where you purchased the product, if your after-sales request cannot be processed at the store, you can still go through our email: support@lctmall.com
2.Submit after-sales request order and provide comprehensive after-sales evidence
3.Waiting for acceptance of the after-sales request order
4.Waiting for notification of processing results of request
After successful acceptance and completion of the request, you can wait for the delivery of after-sales spare parts and complete the after-sales service after signing
The after-sales service is ended if it is rejected because it does not meet the after-sales conditions.
Estimated Responding Time
Estimated Responding Time
It usually takes 5-10 days to verify all the submitted items. Hope you can wait for it patiently.
Once we confirm we will apply ASAP.
Exceptional Cases
Exceptional Cases
We may not be able to provide you with after-sales service in the following cases:
1.If you still have an outstanding after-sales work order when you submit a new after-sales request through the LCTMALL website.
2.The SN code/anti-counterfeit code you provide does not match or you fail to submit the product’s SN code/anti-counterfeit code.
3.Surface wear induced by use does affect the normal use of the product.
4.Damage caused by human factors (including, but not limited to, damage caused by falling, squeezing, bumping, damage caused by liquid splashing (but not juice leakage), chemical corrosion, and damage caused by foreign items entering the product interior).
5.Damage caused by improper use or maintenance (including but not limited to: damage caused by incorrect charging).
6.Damage caused by force majeure.
Other Notices
Other Notices
1. If products acquired in various countries are incompatible with this after-sales policy, the local policies, laws, and regulations will take precedence due to national policy variances.
2. Once your after-sales application has been approved,we will process it under the guidelines below.
2.1 If the color of your product is out of stock, we will randomly provide you with a replacement in another color of the same product.
2.2 If your product is discontinued and an upgrade to the same series is available, we will provide you with a replacement of the upgraded product.
2.3 If your product has been discontinued and there is no upgraded product., we will provide you with another product of equal or comparable value to replace it.
3. If you provide an incorrect delivery address or the recipient refuse to sign for the delivery, you should be responsible for any resulting damages
4. To ensure your proper rights, please carefully inspect the product before signing for it (whether there is damage caused by logistics and other reasons)
Declaration
Declaration
1. LCTMALL entire obligation to you does not exceed the scope of this after-sales service policy, and this service policy is the only foundation for VASY to provide you with after-sales support for the products you have purchased.
2. LCTMALL Strongly recommends that you carefully read the user instructions and utilize the product under those instructions.
3. The Warranty Policy is formulated by LCTMALL, and LCTMALL has the exclusive right of interpretation and can revise the policy document from time to time.
4. If you have any questions, please contact us customer service team through our official website or by emailing support@lctmall.com